Frequenlty asked questions

Please read our FAQ before sending us a message.

FAQs

When are orders processed?

Our Viribus fairies will pick and pack within 24 hours of receipt of your order. They will then take it to be despatched through Royal Mail or Hermes the very next working day (excl Bank Holidays).

When will I receive my order?

Please allow 3-5 working days as we will be sending your order through Royal Mail’s 2nd class postal service, or Hermes Standard 2-4 day service.

How much does shipping cost?

Please refer to our shipping  & returns section to let you know all about how we get your Viribus products to you.

What is your returns Policy?

Please refer to our shipping  & returns section to let you know all about how we get your Viribus products to you.

How long do your lashes last?

All Viribus lastes are made to the highest quality so to be honest its really all down to you, and the TLC you give them. If you keep them clean and, in the case they come in than they can last anything up to 20 plus times (hell yeh!).

Make sure to use OIL FREE make up remover/ Miscellar water (or why not try our Viribus Eyelash Cleansing Shampoo) and store in the dustproof box they came in (the box is cute too so will look great in any make up area).

Can I put Mascara on them?

The very simple answer to this is no, if you put mascara on them then the lashes on the strip will close together and go clumpy which will reduce the use you get from them. We would suggest choosing a more thicker/longer lash if you feel you need a more dramatic look.

We do however suggest to apply mascara to your natural lashes before applying your Viribus lashes, especially if you have light coloured Natural lashes so they don’t show though.

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